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• 06:05, 15 August 2022 TangelaHennings talk contribs created page Nine Ways To Find Alternatives Better In Under 30 Seconds (Created page with "The work of Service Alternatives, Inc. A non-profit organization dedicated to encouraging a culture of proactive communication and Inside-Out Change continues to advance the field of de-escalation. Established in 1983 by Fran Einterz, Service Alternatives was formed in response to the escalation of conflict in the relationship between customers and vendors. Einterz as a management consultant noticed that vendors were engaging with customers in conflicting relationships a...")